Chief Digital Transformation Officer, Vodafone Idea Limited
Kavita Nair is the Chief Digital Transformation and Brand Officer of Vodafone Idea Limited, India’s largest telecom service provider.
A member of the National Leadership Team, Kavita leads Digital Transformation across all functions for the organization and drives the strategy, course and communication of its two iconic telecom brands – Vodafone and Idea.
Prior to her present role, Kavita Nair was Associate Director for Commercial Operations at Vodafone India across Customer Operations, Retail, Digital, Customer Experience and Business Transformation. Her primary focus was to deliver a superior experience to customers across all touch points and helping Vodafone to become the Most Loved Telecom Brand in the country.
A career telecom professional, Kavita’s career mirrors the evolution of mobile telephony in India. As the industry matured from basic voice and text to the multifaceted world of data, Kavita played a key role in driving this transformation with a multitude of roles focused on driving innovation and bringing delightful experiences to customers, while creating value for the business. She has held leadership roles in diverse functions across both consumer and enterprise domains. Kavita’s areas of expertise include marketing, digital, retail, pricing, product management, channel and customer operations. She has a strong track record of building some of the most admired telecom brands of the country and Vodafone’s iconic Zoozoos were born during her tenure as the Brand Head at Vodafone India.
Her talent and success has been acknowledged at several prestigious forums - Economic Times included her in its 25 Rising Women Leaders of India Inc. in 2015; Business Today voted her as one of the Hottest Young Executives to watch out for in 2011 and Brand Equity named her amongst the 8 Marketing Premier League Icons in 2009.
Kavita is an alumnus of the Faculty of Management Studies (FMS), M S University, Baroda where she did her MBA in Marketing and has also completed Senior Leadership Programs from London Business School and IIM Ahmedabad.